At Rennelement, we know that circumstances can change, and we strive to accommodate our customers whenever possible. Please review the terms below before requesting a cancellation:
🔴 Standard Cancellations
All cancellations are subject to a 20% cancellation fee, which covers payment processing, inventory allocation, and administrative expenses.
🔴 Order Processing Timeline
Our team processes orders quickly to ensure fast delivery:
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In-stock items are typically prepared within 24–48 hours.
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Made-to-order or specialty parts may begin production immediately upon order confirmation.
If your order has already entered production, packaging, or is prepared for shipment, it may no longer be eligible for cancellation.
🔴 How to Request a Cancellation
Submit your request as soon as possible:
📧 Email: rennelement@gmail.com
💬 Live Chat: Available on our website
📄 Contact Form: visit our contact page
Please include your order number and full name so we can locate and review your order quickly.
🔴 Important Exception
Once an order has shipped, it cannot be canceled. If needed, you may still request a return following our Return Policy guidelines.